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Wagtastic Dog Grooming, dog grooming, dog grooming Stoke-on-Trent, holistic dog grooming Stoke-on-Trent, natural pet grooming, professional dog groomer, dog spa Stoke-on-Trent, holistic dog care, dog bathing, dog haircut, Sharon Morris

TERMS AND CONDITIONS

TERMS AND CONDITIONS  2024

Our Pricing guide is the start price, based on the following:

*your dog is cooperative and used to being professionally groomed on a regular schedule:

4-6 weeks wool coats
6-8 weeks long coats
8-12 weeks short coats

•⁠ ⁠coat is well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)

•⁠ ⁠style required

EXTRA CHARGES WILL BE INCURRED FOR  THE FOLLOWING CONDITIONS:

•⁠ ⁠Temperament: difficult to manage or uncooperative during grooming
•⁠ ⁠matted coat
•⁠ ⁠Overweight pets or oversized for the breed standard
•⁠ ⁠Specific illness or disability
•⁠ ⁠Timid, anxious or nervous pets, which require frequent breaks & may need special handling

Unfortunately, on occasions we are unable to complete a groom safely, due to behavioural problems or aggression.

Regrettably, we will have to  abort the groom. A charge will be required for the time spent up to that point.

Sometimes it will not be possible to complete a  full groom in 1 session  due to   any of the above reasons. You may be  asked to bring your dog in another day to finish the groom.

Law states that you must inform professionals  if your dog is known to have an aggressive  nature. Failure to inform can incur a fine or prison sentence, in the event of  attacks on  the professional or  other animals in their care.

You must inform staff of any known allergies for your dog / persons within same home

We offer all new clients a FREE consultation with our professional groomer who will assess your dog and  discuss your requirements. We believe that each client is individual and therefore we tailor your dogs groom to your requirements

WOOL coated and WOOL MIXED breeds are  high maintenance. If you have difficulty in keeping the Matts at bay or the costs of  4- 6 weeks maximum groom, it is advisable to keep the dog as comfortable as possible with a short cut.

Please enquire for introduction  to grooming packages.

PLEASE NOTE DEMATTING IS NOT INCLUDED IN THE COST OF YOUR DOGS GROOM

DEMATTING  SERVICES £10  PER 15 MINUTES MAXIMUM

TARGETED DEMATTING: removing  small Matts from small areas

GENERAL DEMATTING: removing matts from  several areas which can be removed with products dematting  brushes  and combs

FULL CLIP OFF £60 MINIMUM

UNDER THE ANIMAL WELFARE ACT 2006 (Causing undue pain and suffering  to any animal) IT IS NOT PERMISSIBLE  TO CARRY OUT MORE THAN 15 MINUTES OF  DEMATTING.

If the coat is  severely matted, it is not possible to ‘save’ the  coat. 

Unfortunately this requires  us to shave  the coat which  results in a very short cut.

We will  call and text to request  authorisation; we require a text back giving  the groomer your  permission.

Costs to cover the extra time, products and excessive wear and tear on  blades and scissors which need resharpening.

FLEAS

In the case of fleas, a £20 extra charge will be incurred for flea treatment bath and  salon fumigation costs.

CANCELLATIONS: 

Time has been made for your appointment. We require  minimum 24 hours notice of cancellation

LATE CANCELLATION: 

24 hours will require the full cost of the groom

NO SHOWS: 

will require the full cost of the groom


CANCELLING WITHIN 48 HOURS: 

loss of booking fee

PLEASE DROP YOUR DOG OFF ON TIME

Time has been scheduled for your dog and will affect the cost for your dogs groom. Late drop offs WILL INCUR EXTRA COSTS as it affects next  customer appointment

WE WILL CALL 15 MINUTES BEFORE  COMPLETION.


INSURANCE  REGULATIONS

For safety, I cannot hold more than 1 dog unless from the same family

PLEASE COLLECT YOUR DOG PROMPTLY OR EXTRA COSTS WILL BE INCURRED

A BOOKING FEE OF £20 WILL BE REQUIRED IN ORDER AT EACH BOOKING TO RESERVE YOUR APPOINTMENT

WHICH WILL BE REQUIRED IMMEDIATELY.  APPOINTMENTS WILL NOT  BE SECURED WITH NON PAYMENT OF FEE.

All services can be booked via my online booking system (please click “BOOK NOW” on top of the page). The booking fee will be applied automatically.

THANK YOU FOR YOUR COOPERATION

Wagtastic Dog Grooming, dog grooming, dog grooming Stoke-on-Trent, holistic dog grooming Stoke-on-Trent, natural pet grooming, professional dog groomer, dog spa Stoke-on-Trent, holistic dog care, dog bathing, dog haircut, Sharon Morris

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Website designed with  🤍  by Linda Ullrich

Wagtastic Dog Grooming, dog grooming, dog grooming Stoke-on-Trent, holistic dog grooming Stoke-on-Trent, natural pet grooming, professional dog groomer, dog spa Stoke-on-Trent, holistic dog care, dog bathing, dog haircut, Sharon Morris

FOLLOW US ON SOCIAL MEDIA

Website designed with  🤍  by Linda Ullrich

https://wagtasticdoggrooming.co.uk/?tp=1