TERMS AND CONDITIONS
TERMS AND CONDITIONS 2024
Our Pricing guide is the start price, based on the following:
*your dog is cooperative and used to being professionally groomed on a regular schedule:
4-6 weeks wool coats
6-8 weeks long coats
8-12 weeks short coats
• coat is well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
• style required
EXTRA CHARGES WILL BE INCURRED FOR THE FOLLOWING CONDITIONS:
• Temperament: difficult to manage or uncooperative during grooming
• matted coat
• Overweight pets or oversized for the breed standard
• Specific illness or disability
• Timid, anxious or nervous pets, which require frequent breaks & may need special handling
Unfortunately, on occasions we are unable to complete a groom safely, due to behavioural problems or aggression.
Regrettably, we will have to abort the groom. A charge will be required for the time spent up to that point.
Sometimes it will not be possible to complete a full groom in 1 session due to any of the above reasons. You may be asked to bring your dog in another day to finish the groom.
Law states that you must inform professionals if your dog is known to have an aggressive nature. Failure to inform can incur a fine or prison sentence, in the event of attacks on the professional or other animals in their care.
You must inform staff of any known allergies for your dog / persons within same home
We offer all new clients a FREE consultation with our professional groomer who will assess your dog and discuss your requirements. We believe that each client is individual and therefore we tailor your dogs groom to your requirements
WOOL coated and WOOL MIXED breeds are high maintenance. If you have difficulty in keeping the Matts at bay or the costs of 4- 6 weeks maximum groom, it is advisable to keep the dog as comfortable as possible with a short cut.
Please enquire for introduction to grooming packages.
PLEASE NOTE DEMATTING IS NOT INCLUDED IN THE COST OF YOUR DOGS GROOM
DEMATTING SERVICES £10 PER 15 MINUTES MAXIMUM
TARGETED DEMATTING: removing small Matts from small areas
GENERAL DEMATTING: removing matts from several areas which can be removed with products dematting brushes and combs
FULL CLIP OFF £60 MINIMUM
UNDER THE ANIMAL WELFARE ACT 2006 (Causing undue pain and suffering to any animal) IT IS NOT PERMISSIBLE TO CARRY OUT MORE THAN 15 MINUTES OF DEMATTING.
If the coat is severely matted, it is not possible to ‘save’ the coat.
Unfortunately this requires us to shave the coat which results in a very short cut.
We will call and text to request authorisation; we require a text back giving the groomer your permission.
Costs to cover the extra time, products and excessive wear and tear on blades and scissors which need resharpening.
FLEAS
In the case of fleas, a £20 extra charge will be incurred for flea treatment bath and salon fumigation costs.
CANCELLATIONS:
Time has been made for your appointment. We require minimum 24 hours notice of cancellation
LATE CANCELLATION:
24 hours will require the full cost of the groom
NO SHOWS:
will require the full cost of the groom
CANCELLING WITHIN 48 HOURS:
loss of booking fee
PLEASE DROP YOUR DOG OFF ON TIME
Time has been scheduled for your dog and will affect the cost for your dogs groom. Late drop offs WILL INCUR EXTRA COSTS as it affects next customer appointment
WE WILL CALL 15 MINUTES BEFORE COMPLETION.
INSURANCE REGULATIONS
For safety, I cannot hold more than 1 dog unless from the same family
PLEASE COLLECT YOUR DOG PROMPTLY OR EXTRA COSTS WILL BE INCURRED
A BOOKING FEE OF £20 WILL BE REQUIRED IN ORDER AT EACH BOOKING TO RESERVE YOUR APPOINTMENT
WHICH WILL BE REQUIRED IMMEDIATELY. APPOINTMENTS WILL NOT BE SECURED WITH NON PAYMENT OF FEE.
All services can be booked via my online booking system (please click “BOOK NOW” on top of the page). The booking fee will be applied automatically.
THANK YOU FOR YOUR COOPERATION