All you need to know

Wagtastic Dog Grooming – TERMS AND CONDITIONS 

Our Pricing guide is the start price, based on the following:
  • your dog is cooperative and used to being professionally groomed on a regular schedule
  • 4-6 weeks wool coats
  • 6-8 weeks long coats
  • 8-12 weeks short coats
  • coat is well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
  • style required
EXTRA CHARGES WILL BE INCURRED FOR  THE FOLLOWING CONDITIONS:
  • Temperament
  • difficult to manage or uncooperative during grooming
  • matted coat
  • Overweight
  • pets or oversized for the breed standard
  • specific illness or disability
  • timid, anxious or nervous pets, which require frequent breaks & may need special handling
Unfortunately, on occasions we are unable to complete a groom safely, due to behavioural problems or aggression.

Regrettably, we will have to  abort the groom.

A  charge will be required for the  time  spent  up to  that  point.

Law states that you must inform professionals  if your dog is known to have an aggressive  nature. Failure to inform can incur a fine or prison sentence, in the event of  attacks on  the professional or  other animals in their care.

You must inform staff of any known allergies for your dog / persons within same home

We offer all new clients a FREE consultation with our professional groomer who will assess your dog and  discuss your requirements. We believe that each client is individual and therefore we tailor your dogs groom to your requirements

WOOLcoated and WOOL MIXED breeds are  high maintenance.
If you have difficulty in keeping the Matts at bay or the costs of  4- 6 weeks maximum groom,it is advisable to keep the dog as comfortable as possible with a short cut.
Please enquire for introduction  to grooming packages
PLEASE NOTE DEMATTING IS NOT INCLUDED IN THE COST OF YOUR DOGS GROOM
DEMATTING  SERVICES £5  PER 15 MINUTES
TARGETTED DEMATTING removing  small Matts from small areas
GENERAL DEMATTING removing Matts from  several areas which can be removed with products dematting  brushes  and combs
FULL CLIP OFF
UNDER THE ANIMAL WELFARE ACT 2006 (Causing undue pain and suffering  to any animal) IT IS NOT PERMISSIBLE  TO CARRY OUT MORE THAN 15 MINUTES OF  DEMATTING.
If the coat is  severely matted,it is not possible to  ‘save’ the  coat.  Unfortunately this requires  us to shave  the coat which  results in a very short cut.
We will  call and text to request  authorisation, we require a text back giving  the groomer your  permission
EXTRA COSTS WILL BE INCURRED To cover the extra time, products and excessive wear and tear on  blades and scissors which need resharpening.
FLEAS In the case of fleas, a £20 extra charge will be incurred  for  flea treatment bath and  salon fumigation costs
CANCELLATIONS
Time has been made for your appointment. We require  minimum 24 hours notice of cancellation
LATE CANCELLATION 24 hours will require the full cost of the groom
NO SHOWS will require the full cost of the groom
CANCELLING WITHIN 48 HOURS loss of booking fee
PLEASE DROP YOUR DOG OFF ON TIME
Time has been scheduled for your dog and will affect the cost for your dogs groom. Late drop offs  affect the next  customer
WE WILL CALL 15 MINUTES BEFORE  COMPLETION.
INSURANCE  REGULATIONS
For safety, I cannot hold more than 1 dog unless from the same family
PLEASE COLLECT YOUR DOG PROMPTLY
THANK YOU FOR YOUR COOPERATION

Sharon @Wagtastic dog grooming 🐕